My Ongoing Saga with Moza

[J.Case]

I have a few Moza products - a couple of car related steering wheels, a base unit, pedals, 2 gear shifters & a handbrake. Touch wood I've not had any issues (not to say they couldn't occur!).

The main takeaway is to try & buy the equipment from a store based in your particular country/region. That way if there are any issues the store has to sort out any warranty issues. (I know it's a wee bit late for you jmig!).

Unfortunately, these issues can also occur with other manufacturers products. I had a faulty Virpil gear-lever control panel that arrived with an issue & had to be returned under warranty back to Lithuania. Virpil were great but the courier less so, with a similar situation getting it sent back for a replacement. (I do own 4 Virpil products).

In the end, despite that, it wouldn't dissuade me from purchasing again from Virpil (or Moza) in the future, as long as I can get that product locally, if possible.

Glad to hear you have had your issue sorted out in the end, jmig!

Keith.

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A STRONG vote against buying online and pro local dealer ships - love it

 

[jmig]

I consider my issues with the AY210 to be an abnormally, not the norm. While I believe they need a US-EU support staff (Having to wait 24 hrs every time you have a question is not with today's communications standards.) However, they stuck with me.

As for buying locally, I agree. However, where I live (Lafayette, LA) Best Buy would be the only possible outlet. Best Buy is a massive retail store, selling everything from large appliances to a computer power supply or usb cable. Most of the times I have gone into my local Best Buy, I walked out thinking that I knew more of the product than the sales individual on the floor. I do think, however, that their Geek Squad is a good asset for someone who isn't computer knowledgeable or willing to get their hands dirty.

I have always believed in buying from the source. This affords them a higher profit. I do this with flight sim software, whenever possible. (Although I find having to download and install a special program just to download the software to be a pain in the butt and confusing later when I can't remember which app goes with which developer.) But, that is another issue.

I have started using Amazon more and more for big ticket items, like cameras and flight sim peripherals. While I was undergoing my Moza trauma I purchased a Moza AB6 force-feed back base and stick from Amazon. It was no more expensive than buying directly from Moza. If it hadn't worked I could have just dropped it off at our local Whole Foods and they would have returned it free of charge. I could have then ordered another, and it would have arrived two days later. That kind of convenience is hard to pass up.

I will close by saying that I would highly recommend he AY210 to anyone who is considering a force feed back yoke. Its price point and features are well ahead of its non-FAA approved competitor. A more realistic yoke would be a commercial product costing thousands of US dollars.