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Ugggh Install issues

J

jackryan172

SOH-CM-2025
Im reinstalling German Airports 1 and I keep getting this error :

attachment.php


Anybody got any words of wisdom? this is a Win 10 box and I have tried running the install in compatibility mode and I have had zero luck. I bought it from Aerosoft so I guess I could reach out to them but that could be a long shot.

Thanks,
Sean
 

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Guessing you have fs on your C drive?

Run as administrator,

Point the installer to a temp location outside your C Drive
then copy to your fs9 folder after.


Its Win10 user account protection feature
(Which is always on, even when its selected off)

Ttfn

Pete
 
Motormouse said:
Guessing you have fs on your C drive?

Run as administrator,

Point the installer to a temp location outside your C Drive
then copy to your fs9 folder after.


Its Win10 user account protection feature
(Which is always on, even when its selected off)

Ttfn

Pete
Click to expand...


Well I am not even given an option it crashes as soon as the installer starts up.

Sean
 
Success!!!

Found it! Turns out there is a hidden folder in the C:\Program Files (x86) called C:\Program Files (x86)\InstallShield Installation Information inside the folder is install information that had to be deleted. to determine which folder needed to be deleted look at the setup.cfg in each folder and find the corresponding install you are trying to accomplish. delete the whole folder and you should be good to go.

Here is a link to explain it:
https://www.reddit.com/r/Nr2003/comments/cy5r4w/an_installation_support_file_could_not_be/

Heres how to view the folders:
https://support.microsoft.com/en-us/help/4028316/windows-view-hidden-files-and-folders-in-windows-10

Sean
 
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