A couple of years ago I brought one of the kids a complete computer setup along with a security program. Well they been calling me telling me they can't get it to shut off, unless they hold the on off button in and also it takes about 10 t0 15 minutes to get it to start and then another 4 or 5 minutes to get on the internet. They have Cox high speed service.Anyway I asked them what type of security have they been using...they said that expired a couple of years ago. BTW her husband loves going to the nudity sites. I just said bring the tower over and let me see what I can do. She had formatted the pooter a couple of times but still had the same problem. After I got it hooked up it was loaded with worms and virus's. Heck it wouldn't even open a program. In safe mode if I went into the registry and removed all the mess it would just rewrite itself...lol. The OS was wrote on the same HD so all you could really do was format it and then use the HD OS recovery to reinstall the OS. I used a wipe disk program and wiped it one time but it still had crap on it that wouldn't let the OS install. I was trying to reinstall the OS with a hard copy. After spending a half a day with this I did a goverment wipe/ 7 wipes. There was still something left on the drive that kept croupting the install. I said forget this crap. Brought a 500gig HD and installed it along with 1 gig of new memory and all went in fine. Got everything all loaded and install MS Office 2007. The kicker about all this mess is that Cox offers free Mcaffee Security Suite to all it's Cox customers. Moral of this...it's best to do the whole thing yourself...lol. I told Clara I can't believe she works at a bank and left her pooter wide open to catch all this crap. She ask me what was the best way to stop all this...I said never get on the internet.:amen: