Ok boys... I run the help desk. Some of the people on this forum and others are having trouble with online purchases. In particular updates and upgrades. ( and yes I will add this post to the FAQ's ). If you are interested if an upgrade/update is free or if you're going to receive a notification of the upgrade then please read on. If not then I am sure it is beer o'clock somewhere in the world
For those that dont like reading look at the TL;DR.
- If you buy from a store ( AH or others ) then your order is processed and you are in the database as a customer .
- If you used a legitimate or real email address then this email address is used along with your name to recognise you as a purchaser.
- When/if we (AH) release an update/upgrade or discount for previous purchasers then we upload the files to our vendors and our store.
- The vendors are notified at THE SAME TIME as the customers of AH. Which is immediately the file is safely stored and tested for corruption.
- For you to receive notifications of your free update ( emails from AH have a big fat green download button in the actual email !! ) you need to allow the stores (AH or others ) emails to get through any anti-spam/junk filters.
- If you hear about an upgrade through facebook or other means and think you havent been notified ( especially those AH customers who are notified immediately ) please check your junk email folders.
You wont ever be required to pay for updates/patches or service packs from AH ( see the b17 G for example ). Please dont buy another product then ask for a refund afterwards. It actually costs us to refund a product. Not a lot but it can be significant if it happens enough times.
TL;DR
Dont rebuy a product and ask for a refund afterwards to get an upgrade. Your information can be resent and actually was sent. Check your email spam/junk folders. Our FAq has most of this info and it will be added to in a moment. Drink beer.
I've noticed a bug on the front page of AH. So that is what I am fixing ( hopefully ).