I worked for RS for just over ten years. I began as a "Salesmaker" and quickly wound up going to the RS management school and advanced mgt training in Fort Worth, TX. After six years of succsessfully managing three stores, and finally getting the last store I managed over the $1 million gross sales hump, I was promoted to a District Management position.
After not quite four years, I saw the "handwriting on the wall" and left RS for retirement. During the time I was with RS, they had a phenomenol retirement/investment program which would match 80 cents for every dollar the employee invested. I mean, where else could you earn an automatic 80% return on investment!
With that, SPIFFS ($ incentives to sell selected items), and performance bonuses, it was a wonderful place to earn a lot of money. But, I began to see a trend towards reducing expenses by reducing the earnings potential, and the planned elimination of the matching investment program, so decided that it would be a good time to leave...
Also, I was very disappointed by the fact that the "new blood" in upper-management had obviously lost sight of the original vision, which had historically been that small electronic parts were the "bread and butter" of RS's success over the decades. In addition, "customer service yields customer loyalty" were the hallmark of RS. "The lifetime loyalty of the customer is worth far more than the loss of a single sale" was the mantra we demanded our employees follow...
Unfortunately somehow the mission had changed so much thatl RS was fast becoming JABR (Just Another Boring Retailer) instead of a hobbyist's source for parts and doo-dads.
As far as number of stores, RS once boasted that there was a store withing a five minute drive of 90% of America's consumers. In my own district here in NW Indiana, I had no less than six stores within five miles of one another! That's just plain nuts! :costumes: